Terms of Service

By accessing or using Kickflip ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, do not access or use the Service.

These Terms constitute a legally binding agreement between you and Kickflip Experience Company, a Delaware corporation with its principal place of business in Seattle, Washington.

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use Kickflip. By using Kickflip, you represent that you meet this age requirement and are not barred from using the Service under any applicable law.

Kickflip uses Google OAuth for account creation and sign-in. By signing in, you authorize us to receive your name, email address, and profile photo from Google. You are responsible for all activity that occurs under your account.

You agree to keep your account credentials secure and to notify us immediately at support@kickflip.co if you suspect unauthorized access. Subject to applicable law, we are not liable for losses caused by unauthorized use of your account that you could have prevented through reasonable care.

Kickflip is a Seattle-based event discovery and ticketing platform. We provide tools for users to discover events and for creators to list, sell tickets to, and manage their events.

Kickflip operates two categories of events on the Service. First, third-party events listed by independent creators ("Creator Events"): with respect to Creator Events, Kickflip is a platform and marketplace and is not the organizer, host, or producer of the event, and we are not responsible for the actions or omissions of creators or attendees. Second, events organized, hosted, or produced by Kickflip itself ("Kickflip Originals," sometimes labeled as "Hosted by Kickflip"): with respect to Kickflip Originals, Kickflip acts as the event organizer and assumes the corresponding responsibilities, as further described in Section 5 below. Sports and third-party event listings sourced from public data are provided for informational purposes only.

With respect to Creator Events and other content provided by users, Kickflip is an "interactive computer service" as defined in 47 U.S.C. § 230, and content posted by creators and other users is information provided by another information content provider. Kickflip's role as a publisher or distributor of such third-party content is limited as provided by Section 230 and other applicable law.

From time to time, Kickflip may organize, host, or produce its own events on the Service. These events are designated as "Kickflip Originals" or labeled as "Hosted by Kickflip" with a clearly visible badge so that users can identify them.

With respect to Kickflip Originals, Kickflip acts as the event organizer, takes on the corresponding event-host responsibilities, and is responsible for compliance with applicable laws, venue requirements, permits, and insurance for the event.

Kickflip Originals are subject to the same platform fees, payment processing, refund policies, and ticketing rules that apply to Creator Events of comparable type.

Kickflip Originals are surfaced through the same recommendation, search, and event-discovery features that surface Creator Events, based on the same relevance signals (location, category, timing, and similar factors). Kickflip does not commit to neutral or non-preferential treatment between Kickflip Originals and Creator Events, and reserves the right to feature, promote, or prioritize Kickflip Originals in its sole discretion. The visible "Hosted by Kickflip" labeling is intended to provide users transparency about the source of any event they encounter.

When Kickflip plans, organizes, or markets Kickflip Originals, Kickflip will not use confidential or non-public information specific to a Creator Event (such as a creator's pricing decisions, attendance patterns, attendee lists, or specific marketing strategies) to compete against that creator or to inform the design of a directly competing Kickflip Original. This commitment does not restrict Kickflip's use of aggregated, anonymized, or industry-level data, or information that is publicly available.

Kickflip's chat and event-recommendation features are powered by Claude, an AI assistant developed by Anthropic. AI-generated responses are suggestions based on available event data and your stated preferences — they are not guaranteed to be accurate, complete, or up to date.

Do not rely solely on AI chat responses for any time-sensitive, safety-related, accessibility-related, or legally consequential information, including but not limited to: event start times, ticket availability, venue access requirements, ADA accessibility, age restrictions, medical or health-related guidance, or legal advice. Always verify these details directly with the event creator or at the original source. Kickflip and Anthropic disclaim any liability arising from your reliance on AI-generated content for these purposes to the fullest extent permitted by law.

AI systems can produce information that is incorrect, fabricated, or outdated, including descriptions of events that do not exist or that have been canceled, changed, or rescheduled. You acknowledge that AI output is generated probabilistically and may not match current event listings or external sources.

We log anonymized intent signals from chat interactions (such as inferred category and neighborhood interest) to improve recommendations. We do not store the raw text of your chat messages on Kickflip servers. See our Privacy Policy for details on how chat data is handled by Anthropic.

Game schedules, venues, and ticket availability for Seattle sports teams are sourced from public league APIs (NHL, MLB, ESPN/WNBA, MLS, NFL, NWSL, MLR, FIFA). This data is provided as a convenience and may not reflect last-minute schedule changes, postponements, or cancellations. Kickflip is not an official partner of any sports league or team. For official ticketing, visit the team or league directly.

When you purchase a ticket through Kickflip, you are entering into a transaction directly with the event creator. Kickflip facilitates payment processing via Stripe and is not a party to the underlying sale of admission.

Payment is processed using Stripe's secure PaymentIntent flow, which supports credit/debit cards and digital wallets (Apple Pay, Google Pay). By completing a purchase, you authorize Kickflip and Stripe to charge the amount specified. You agree to Stripe's Terms of Service (stripe.com/legal).

Ticket prices are set by individual creators. Platform fees, if any, are set forth in our Fee Schedule, available and incorporated by reference into these Terms. We may change platform fees with at least 30 days' advance notice to active users via email and an in-product notice. Stripe's standard processing fees apply and may be embedded in the ticket price.

Refund eligibility is determined by the event creator's stated policy, subject to the rules below. For paid tickets, creators may issue refunds before their payout has been transferred.

After a payout has been transferred to a creator, refund disputes are between you and the creator. Kickflip will use commercially reasonable efforts to assist with resolution but, except where required by applicable law or where we determine in our discretion that a creator has engaged in fraud, we are not obligated to issue refunds for amounts that have already been paid out to a creator.

If an event is canceled by the creator, Kickflip will issue a full refund to all ticket purchasers, subject to availability of funds in the creator's connected Stripe account or recovery from the creator. Free RSVP cancellations are available at any time with no penalty.

Chargebacks initiated outside the Kickflip refund process may result in account suspension and the creator's Stripe Connect account being held liable for the disputed amount and associated fees. Please contact us before initiating a chargeback so we can attempt to resolve the issue.

If you create and list events on Kickflip, you must also agree to the Kickflip Creator Agreement (kickflip.co/creator-terms). The Creator Agreement governs event creation, payout timing, refund obligations, prohibited events, attendee messaging, and creator insurance requirements.

By posting an event, you represent that all event details are accurate and that you have the legal right to host and sell tickets to that event. You are solely responsible for complying with all applicable laws, venue requirements, and permit obligations.

You agree not to use Kickflip to: (a) create fraudulent or misleading events; (b) sell tickets to events you do not have the right to host; (c) circumvent or abuse Kickflip's payment or refund systems; (d) send unsolicited commercial messages or spam attendees; (e) harvest user data, scrape the platform, or reverse-engineer the Service; (f) use automated systems to interact with the Service in ways that exceed normal human use; (g) engage in any activity that violates applicable law or the rights of third parties.

Violations may result in immediate account suspension, cancellation of pending payouts, and legal action where warranted.

Kickflip, its logo, and all associated branding are owned by Kickflip Experience Company. All platform code, design, and content created by Kickflip are protected by applicable intellectual property laws.

Event content (descriptions, images, videos) posted by creators remains the creator's property. By posting content, you grant Kickflip a non-exclusive, royalty-free, worldwide license to display, reproduce, and distribute that content on the platform and in promotional materials.

You may not use Kickflip's name, logo, or trademarks without prior written permission.

DMCA Notice. Kickflip respects intellectual property rights and complies with the Digital Millennium Copyright Act ("DMCA"). If you believe content on Kickflip infringes your copyright, you may submit a notice to our designated DMCA agent at support@kickflip.co. Your notice must include: (a) a physical or electronic signature; (b) identification of the copyrighted work; (c) identification of the allegedly infringing material with sufficient detail to locate it; (d) your contact information; (e) a statement of good faith belief that the use is not authorized; and (f) a statement, under penalty of perjury, that the information is accurate and you are authorized to act. We may terminate the accounts of repeat infringers in appropriate circumstances.

Our Privacy Policy (kickflip.co/privacy) explains how we collect, use, and protect your information. By using Kickflip, you consent to our data practices as described therein.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Kickflip does not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy or completeness of any event information provided by third-party creators, sports data APIs, or AI-generated responses.

TO THE FULLEST EXTENT PERMITTED BY LAW, KICKFLIP AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS ARE NOT LIABLE FOR (a) ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES; (b) LOST PROFITS, LOST REVENUE, OR LOST DATA; OR (c) ANY DAMAGES ARISING FROM EVENT CANCELLATIONS, EVENT CONTENT, OR THE ACTS OR OMISSIONS OF EVENT CREATORS, VENUES, OR OTHER ATTENDEES.

Kickflip's total aggregate liability for any claim arising out of or related to your use of Kickflip will not exceed the greater of (i) the total fees you paid to Kickflip in the 12 months preceding the event giving rise to the claim, or (ii) five hundred US dollars ($500). Some jurisdictions do not allow the exclusion of certain damages; in those jurisdictions, our liability is limited to the smallest amount permitted by law.

You agree to defend, indemnify, and hold harmless Kickflip and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) any event you create or host; (c) any content you submit; or (d) your violation of these Terms or any applicable law.

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH KICKFLIP ON AN INDIVIDUAL BASIS AND LIMITS YOUR ABILITY TO BRING OR PARTICIPATE IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

(a) Informal resolution first. Before filing a claim, you and Kickflip agree to try to resolve the dispute by contacting the other party. You may reach Kickflip at support@kickflip.co with a written description of the dispute, your contact information, and the relief you seek. Kickflip will respond within 30 days. If the dispute is not resolved within 60 days of notice, either party may begin arbitration.

(b) Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms, your use of Kickflip, any ticket purchase, or any event listed on Kickflip that is not resolved under (a) will be resolved by final and binding arbitration administered by JAMS under its Streamlined Arbitration Rules then in effect (available at jamsadr.com). The arbitration will be conducted by a single arbitrator. The seat of arbitration is King County, Washington; hearings may be held by video, by telephone, in the county where you reside, or in any other location the parties agree to.

(c) Fees. Kickflip will pay all JAMS filing, administrative, and arbitrator fees for any individual arbitration you commence in good faith for damages of $10,000 or less. For larger claims, fees are allocated under the JAMS rules. In no event will arbitration fees imposed on you exceed what you would pay to file in a court of competent jurisdiction.

(d) Class action waiver. YOU AND KICKFLIP AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS. NEITHER PARTY MAY BRING OR PARTICIPATE IN A CLASS, CONSOLIDATED, COLLECTIVE, OR REPRESENTATIVE ACTION, AND THE ARBITRATOR MAY NOT CONSOLIDATE THE CLAIMS OF MORE THAN ONE PERSON OR AWARD CLASS-WIDE RELIEF.

(e) Mass arbitration protocol. If 25 or more substantially similar arbitration demands are filed against Kickflip by or with the assistance of the same law firm or coordinated group within a 60-day period, the parties will select up to 10 representative "bellwether" cases to proceed first; all other cases will be stayed pending resolution of the bellwethers; following bellwether resolution, the parties will engage in good-faith mediation for the remaining cases for at least 60 days before any further individual arbitration may proceed.

(f) Carve-outs. This Section 17 does not apply to: (i) claims that qualify for and are brought in small-claims court; (ii) claims by either party for injunctive or other equitable relief to prevent infringement of intellectual property rights; (iii) claims of unlawful discrimination, harassment, or retaliation under federal, state, or local civil rights laws; and (iv) any other claim that may not, as a matter of law, be subject to a pre-dispute agreement to arbitrate.

(g) 30-day right to opt out. You may opt out of this Section 17 by sending written notice to support@kickflip.co within 30 days of first accepting these Terms. Your notice must include your full name, the email address associated with your Kickflip account, and a clear statement that you wish to opt out of arbitration.

(h) Severability; survival. If any part of this Section 17 (other than the class waiver) is found unenforceable, the remainder remains in effect. This Section 17 survives termination of your account or these Terms.

These Terms are governed by the laws of the State of Washington, USA, without regard to its conflict-of-law principles. Matters of corporate governance and the internal affairs of Kickflip Experience Company are governed by the laws of the State of Delaware. To the extent court proceedings are permitted under these Terms, you consent to exclusive jurisdiction in the state and federal courts located in King County, Washington.

Neither party will be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, public health emergencies, fire, flood, earthquake, severe weather, war, terrorism, civil unrest, governmental action, labor disputes, internet or telecommunications failures, or third-party service provider outages. The affected party will use reasonable efforts to mitigate the impact and resume performance promptly. This section does not relieve any party of payment obligations for services already rendered.

We may update these Terms from time to time. We will notify registered users of material changes via email at least 14 days before the changes take effect. Continued use of Kickflip after the effective date constitutes your acceptance of the revised Terms.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be reformed to the minimum extent necessary to make it enforceable while preserving the parties' original intent. Sections relating to intellectual property, indemnification, limitation of liability, dispute resolution, governing law, and any other provisions that by their nature should survive termination will survive termination of these Terms.

For questions about these Terms, contact us at support@kickflip.co.